Patient FAQs

• • How can patients book appointments through WhatsApp?

    Patients can easily book appointments via WhatsApp with healthcare providers, such as doctors at hospitals or clinics. They can select available time slots, choose specific treatments, and get reminders about the appointment.

  • How can patients connect with healthcare providers?

    Patients can search for a healthcare provider (e.g., doctor) and connect via WhatsApp by clicking the "Connect" button. Hospitals and clinics allow patients to book with specific doctors. For medical stores and pathology labs, patients can connect directly.

• • Can patients order medicines online for delivery?

    Yes, medical stores offer home delivery services. Patients can inquire about medicines through WhatsApp and select delivery options, including the preferred service area or opting for in-store pickup.

• • Can patients order medicines via WhatsApp?

    Yes, patients can send medicine inquiries through WhatsApp, including medicine names, prescription photos, or images of the required medicines. They can choose whether to pick up the medicines from the store or request home delivery.

Hospital & Clinic FAQs

• • What features can hospitals and clinics customize for appointments?

    Hospitals and clinics can fully customize appointment settings, including slot duration, break times, treatment availability, specific times, available days, and unavailable dates. They can also set a maximum number of days in advance for booking appointments.

  • Can hospitals and clinics accept advanced bookings?

    Yes, hospitals and clinics can configure the system to accept advance bookings for appointments, with flexibility on the number of days patients can book in advance.

• • How can hospitals and clinics manage patient appointments?

    Hospitals and clinics can configure their appointment systems based on their schedules, including setting working hours, specific days off, and the types of treatments available during those times. This ensures a smooth process for both patients and healthcare providers.

• • How do hospitals and clinics handle unavailable dates?

    Hospitals and clinics can easily mark unavailable dates in their appointment system, ensuring patients can only book appointments for available days and times.

Medical Store FAQs

• • How does a medical store manage delivery and pickup options?

    Medical stores can define a service area for home deliveries and set a specific store location. Patients who prefer in-store pickups can also find the location, while home delivery is available for patients within the defined boundaries.

  • Can I manage multiple locations for my medical store?

    Yes, if you own multiple medical store locations, you can set specific locations in the system, allowing patients to choose which store they wish to visit or get delivery from.

• • How can patients inquire about prescriptions for medicines?

    Patients can send inquiries about medicines via WhatsApp, including a photo of their prescription or a list of required medicines. Medical stores can then respond with availability, pricing, and delivery options.

  • How do pharmacies communicate with patients?

    "Pharmacies can send a message to patients indicating their desire to connect. Once the patient responds, the pharmacy can begin communication with them. All messages exchanged will be visible only to the pharmacy the patient is communicating with, ensuring privacy. No messages will be visible to other healthcare providers.

• • Can I set up home delivery for my medical store?

    Yes, medical stores can set home delivery service areas and let patients choose delivery based on their location. Patients can request delivery or opt to pick up their medicines from the store.

Diagnostic Lab FAQs

• • Can pathology labs automate processes for patients?

    Automation features for pathology labs are under development. If you own or manage a pathology lab, you can reach out to us to discuss your specific requirements and help improve the system.

• • How can I request a new feature for my pathology lab?

    Pathology labs can contact us directly to discuss feature requirements. We are continuously developing solutions for labs and can tailor our service to meet your specific needs.